Revenue in Social Media
And this friend, is the truly
difficult thing to measure. That's why these three letters take us all
head-first. Social media is online, right? And there are businesses in which
the income generated by this channel can be measured online:
- An electronic commerce
- A web page that searches for clients through its contact form
- A page that lives from advertising
Here using the web analytics, we
will see the relationship between the visits that come from each social profile
and the amount of conversions they get in the form of:
- Direct sells
- Sales of customers who fill out the form
- Revenue received from the site's advertising.
This, even having a technical
difficulty more or less relative, it is technically possible to measure and it
is clear what our return on the investment has been.
The serious problem comes when
the business is offline, entirely offline, and is investing in an online medium
. We will not be able to accurately measure the revenue generated by an online
channel if the transaction is done offline. When a client arrives at an
establishment does not say:
We can take a series of measures
to try to create a "traceability" of the sales that we generate
online. We can, through rewards, invite from the publications that the buyer
identifies himself as a member of a campaign of the type:
- Say that you have seen us on Facebook and get an X% discount
- Redeem this code in the store and get an X% discount
- Make reservations by private message
And many other more options that
we have at our disposal if we are a tad original. But those campaigns will
generate sales where the customer does not remember what he has to do when he
arrives at our premises and they will escape from our measurement. On the other
hand, we can not abuse this type of publications and use them constantly. So we
will generate sales that will again escape our measurement.
Even putting all these methods in
motion and taking them to the letter, in companies where the customer file is
not opened, we do not measure the recurring income generated by a client that
we receive thanks to social media.
All these revenues should be
collected in the numerator of our ROI formula in social networks. But the
management of a bar and its day to day makes this work very difficult. Your
client is going to tell you that a couple came thanks to the contest you did,
but he will not keep track of that client's account, or it will be very
complicated for him. This happens in many businesses.
A large majority of companies are
in this second case . SMEs and Micro-SMEs that are on social networks and do
not have a website. Or that still having it, they can not know what visitors
get on their website thanks to social profiles and they do not know what
visitors do once they arrive at your page, because they do not have staff
trained in web analytics. (One solution would be to also offer those services).

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